Delivering real-time Proof of Service information will help your Route Supervisors assist their drivers to complete routes more accurately, on time, and identify potential route improvements. For your Customer Service team it will help them be more responsive, reduce customer complaints, and identify repeat offenders.
Air-Trak’s WasteConnect solution utilizes location data to match service events to route stops, automatically associating each service event with the closest customer address. Automatic lift arm detection and driver input is recorded and is available in real-time to your Customer Service team and Route Supervisors.
Customer calls for missed pickups can be a combination of the customer not putting their carts out in time and the driver truly missing the stop. With Proof of Service cart dumps and exceptions are recorded providing real-time information to customer service when customer calls come in. This will not eliminate customer complaints but it can reduce the number of false calls and provide a tool to potentially charge repeat offenders. Proof of Service also provides daily feedback to the route supervisor and the driver which can correct the driver’s adherence to the route and provide information to improve the route.